.ticket-shell{background:#eef1eb}.ticket-section{padding:88px 0}.ticket-grid{display:grid;grid-template-columns:minmax(0,1.05fr) minmax(320px,.72fr);gap:28px;align-items:start}.ticket-panel,.ticket-side,.ticket-view-panel,.ticket-admin-panel{border:1px solid #dde3da;border-radius:8px;background:#fff;box-shadow:0 24px 70px rgba(12,15,18,.08)}.ticket-panel,.ticket-view-panel,.ticket-admin-panel{padding:34px}.ticket-side{padding:28px}.ticket-panel h2,.ticket-view-panel h2,.ticket-admin-panel h2{margin-bottom:14px;color:#0c0f12}.ticket-side h2{margin-bottom:20px}.ticket-muted{color:#68736d;line-height:1.7}.ticket-form{display:grid;gap:18px;margin-top:28px}.ticket-row{display:grid;grid-template-columns:1fr 1fr;gap:16px}.ticket-field{display:grid;gap:8px}.ticket-field label{color:#26302b;font-size:14px;font-weight:700}.ticket-field input,.ticket-field select,.ticket-field textarea{width:100%;border:1px solid #d9dfd6;border-radius:8px;background:#f9faf7;color:#0c0f12;font:inherit;line-height:1.4}.ticket-field input,.ticket-field select{height:48px;padding:0 14px}.ticket-field textarea{min-height:160px;padding:14px;resize:vertical}.ticket-field input:focus,.ticket-field select:focus,.ticket-field textarea:focus{outline:2px solid rgba(218,244,0,.58);border-color:#b7cc00;background:#fff}.ticket-honeypot{position:absolute;left:-9999px;opacity:0}.ticket-privacy{color:#4d5852;font-size:14px;line-height:1.6}.ticket-privacy input{width:18px;height:18px;margin-top:3px;accent-color:var(--accent)}.ticket-privacy a{text-decoration:underline}.ticket-actions{display:flex;flex-wrap:wrap;gap:12px;align-items:center}.ticket-actions .button{cursor:pointer}.ticket-message{display:none;margin-top:18px;padding:14px 16px;border-radius:8px;font-weight:700}.ticket-message.is-success{display:block;background:#f5ffd0;color:#273000;border:1px solid #d7ed4c}.ticket-message.is-error{display:block;background:#fff1ef;color:#9f251c;border:1px solid #f0b8b1}.ticket-side-list{display:grid;gap:16px;margin:24px 0 0;padding:0;list-style:none}.ticket-side-list li{padding:16px;border-left:3px solid #daf400;background:#f9faf7;color:#4f5b55;line-height:1.65}.ticket-side-list strong{display:block;color:#0c0f12}.ticket-open-box{margin-top:24px;padding-top:24px;border-top:1px solid #e5eae2}.ticket-open-form{display:grid;grid-template-columns:minmax(0,1fr) 48px;gap:10px;align-items:end}.ticket-open-submit{display:inline-flex;width:48px;height:48px;align-items:center;justify-content:center;border:0;border-radius:50%;background:#daf400;color:#0c0f12;font-size:22px;font-weight:800;line-height:1;cursor:pointer;box-shadow:0 12px 28px rgba(218,244,0,.2);transition:transform .18s ease,background .18s ease}.ticket-open-submit:hover,.ticket-open-submit:focus-visible{transform:translateY(-2px);background:#ecff3c;outline:0}.ticket-status-pill{display:inline-flex;align-items:center;justify-content:center;min-height:30px;padding:0 12px;border-radius:999px;background:#eff5e8;color:#303a34;font-size:12px;font-weight:800;text-transform:uppercase;letter-spacing:.04em}.ticket-status-pill[data-status=open]{background:#f5ffd0;color:#394500}.ticket-status-pill[data-status=in_progress]{background:#e8f2ff;color:#123a6a}.ticket-status-pill[data-status=waiting_customer]{background:#fff6dc;color:#735000}.ticket-status-pill[data-status=customer_reply]{background:#f1e8ff;color:#432174}.ticket-status-pill[data-status=closed]{background:#ecefed;color:#5b655f}.ticket-timeline{display:grid;gap:16px;margin-top:28px}.ticket-note{padding:18px 20px;border-radius:8px;background:#f9faf7;border:1px solid #e3e8df}.ticket-note.is-agent{border-left:4px solid #daf400;background:#fbffe8}.ticket-note.is-customer{border-left:4px solid #b9c2bd}.ticket-note-head{display:flex;flex-wrap:wrap;gap:8px 12px;justify-content:space-between;margin-bottom:8px;color:#68736d;font-size:13px;font-weight:700}.ticket-note-body{white-space:pre-wrap;color:#25302a;line-height:1.7}.ticket-upload-box{display:grid;gap:6px;padding:18px 20px;border:1px dashed #b9c2bd;border-radius:8px;background:linear-gradient(180deg,#fff,#fbffe8);color:#4d5852;cursor:pointer;transition:border-color .18s ease,background .18s ease,transform .18s ease}.ticket-upload-box:hover,.ticket-upload-box:focus-within{border-color:#b7cc00;background:#fbffe8;transform:translateY(-1px)}.ticket-upload-box strong{color:#0c0f12}.ticket-upload-box span{font-size:14px;line-height:1.5}.ticket-file-input{position:absolute;width:1px;height:1px;opacity:0;pointer-events:none}.ticket-upload-list{display:flex;flex-wrap:wrap;gap:8px;color:#68736d;font-size:13px}.ticket-upload-chip{display:inline-flex;gap:8px;align-items:center;padding:7px 10px;border:1px solid #dfe5dc;border-radius:999px;background:#fff;color:#26302b}.ticket-upload-chip small{color:#68736d}.ticket-attachment-list{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:10px;margin-top:14px}.ticket-attachment-link{display:grid;grid-template-columns:56px minmax(0,1fr);gap:10px;align-items:center;min-height:72px;padding:8px;border:1px solid #dfe5dc;border-radius:8px;background:#fff;color:#26302b;text-decoration:none;transition:border-color .18s ease,background .18s ease,transform .18s ease}.ticket-attachment-preview{display:grid;width:56px;height:56px;place-items:center;overflow:hidden;border-radius:6px;background:#eef1eb;color:#0c0f12;font-size:12px;font-weight:800}.ticket-attachment-preview img{width:100%;height:100%;object-fit:cover}.ticket-attachment-preview span{display:grid;width:100%;height:100%;place-items:center;background:#fbffe8;color:#596500}.ticket-attachment-meta{display:grid;gap:3px;min-width:0}.ticket-attachment-meta strong{overflow:hidden;color:#0c0f12;font-size:13px;line-height:1.25;text-overflow:ellipsis;white-space:nowrap}.ticket-attachment-meta small{color:#68736d;font-size:12px}.ticket-attachment-link:hover,.ticket-attachment-link:focus-visible{border-color:#b7cc00;background:#fbffe8;transform:translateY(-1px);outline:0}.ticket-admin-panel{max-width:1480px;margin:0 auto;padding:42px}.ticket-admin-layout{display:grid;grid-template-columns:minmax(320px,.38fr) minmax(0,1fr);gap:28px;align-items:start}.ticket-admin-list{display:grid;grid-auto-rows:min-content;align-content:start;align-self:start;gap:12px;max-height:740px;overflow:auto;padding-right:4px}.ticket-admin-item{width:100%;height:auto;min-height:82px;padding:16px 18px;border:1px solid #dfe5dc;border-radius:8px;background:#fff;text-align:left;cursor:pointer;transition:background .18s ease,border-color .18s ease,transform .18s ease}.ticket-admin-item:hover,.ticket-admin-item.is-active{border-color:#b7cc00;background:#fbffe8}.ticket-admin-item:hover{transform:translateY(-1px)}.ticket-admin-item strong{display:block;color:#0c0f12;font-size:15px;line-height:1.25}.ticket-admin-item span{display:block;margin-top:6px;color:#68736d;font-size:14px}.ticket-admin-toolbar{display:flex;flex-wrap:wrap;gap:12px;align-items:center;margin:0 0 24px}.ticket-admin-toolbar select{height:48px;min-width:190px;padding:0 14px;border:1px solid #d9dfd6;border-radius:8px;background:#fff;font:inherit}.ticket-admin-empty{padding:32px;border:1px dashed #cbd3cb;border-radius:8px;color:#68736d;text-align:center}.ticket-admin-reply{display:grid;gap:14px;margin-top:24px}.ticket-admin-reply textarea{min-height:172px}.ticket-meta-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin:18px 0}.ticket-meta{padding:14px 16px;border-radius:8px;background:#f9faf7;color:#68736d}.ticket-meta strong{display:block;color:#0c0f12}.ticket-copy-link{word-break:break-all;color:#0c0f12}.ticket-login-panel{max-width:720px;margin:0 auto}.ticket-login-panel .ticket-field{margin-top:22px}.ticket-login-panel .ticket-actions{margin-top:18px}.ticket-hidden{display:none!important}.ticket-shell .button-secondary{color:#0c0f12;border-color:#d9dfd6;background:#fff}.ticket-shell .button-secondary:hover,.ticket-shell .button-secondary:focus-visible{color:#0c0f12;border-color:#b7cc00;background:#fbffe8}@media(max-width:900px){.ticket-grid,.ticket-admin-layout{grid-template-columns:1fr}.ticket-row,.ticket-meta-grid{grid-template-columns:1fr}.ticket-section{padding:64px 0}.ticket-panel,.ticket-view-panel,.ticket-admin-panel,.ticket-side{padding:24px}.ticket-admin-panel{max-width:none}}@media(max-width:560px){.ticket-actions{align-items:stretch}.ticket-actions .button{width:100%}.ticket-note-head{display:block}.ticket-note-head span{display:block;margin-top:4px}.ticket-open-form{grid-template-columns:1fr}.ticket-open-submit{width:100%;border-radius:999px}.ticket-upload-box{padding:16px}}